I have only received part of my order.

If you have ordered more than one item and only received part of your order, the remainder of your order will likely arrive within 48 hours of your initial parcel which may have been separated during processing at our couriers and therefore may arrive separately.  Our dispatch company use multiple couriers and your parcels may be delivered by more than one courier.

If after this amount of time you have not received the remainder of your order you should contact us using our contact form.

*Please ensure you detail the following:

• Your order number
• What is missing from your order including the quantity e.g. K9 Optimum Adult Dog Grain Free Chicken 12kg x1