If you have ordered more than one item, your products may have be sent out from multiple locations, or your order has been sent out in multiple parcels which may have been separated during processing at our couriers and therefore may arrive separately.
Firstly you should check the tracking information from our courier partner which will have been sent to your mobile or email.
If there is no information regarding the missing part of your order, you should contact us using our contact form.
*Please ensure you detail the following:
- What is missing from your order including the quantity e.g. K9 Optimum Adult Dog Grain Free Chicken 12kg x1
- Your order number