There could be a few reasons that your promotional voucher code is not working:
- You may have entered the code incorrectly. If you have received an email with a promotion code, try to copy and paste the code into the promotion code box at the checkout.
- Some discount codes may require you to be logged in first before entering the code.
- If you are trying to use the 15% discount code issued by your store, this voucher is only able to be used in-store.
- The code may have expired, please check the terms and conditions of the offer to see if the code has expired.
- The items in your shopping basket may not be eligible for the offer.
- Your code may not be able to be used in conjunction with other offers e.g. subscribe & save.
- Some of our codes are unique and can only be used once. You may have already used the promotion code.
If you have checked all of these and you’re still having problems, please email us using our contact form and our Customer Service Team will then investigate this further.