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Comments
12 comments
Visited your Congleton store today. Great service from a member of staff named Adam. Due to Adam being so helpful I spent over £100 on food and a fabulous soft crate for animal transport. Nothing too much trouble and Adam made sure that I picked the right size crate to fit in my car. Thank you.
Hi We visited your groomers today in store in Eccles, Manchester after we had phoned over a week ago to get advise on when to bring our dogs in to the groomers fortheir first cut etc (they are puppies at 5 months old and we made them aware of this in our phone call). "Bring them in for Puppy groom on Wednesday 28th March" she said)
When we arrived, the groomer suggested we leave him with her and collect in about 1.25 hours. When we collected, she advised that she could not complete the full groom on our dogs due to the puppies being slightly boisterous and that she did not want them to be cut by the scissors etc.
She then went on to say that we should have brought them in at around 8 weeks old and, because we hadn't due to being advised by other groomers that this was far too young to be groomed, we now needed to bring them back to her for 4-5 more times for puppy grooms.
We feel aggrieved that:
a. the advise we have received from your groomer is conflicting with advise from bothe other groomers and from professionals such as vets and animal care workers etc.
b. We were charged full price for these partially completed grooms on our puppies.
c. Being told to bring them back for 4-5 more times for Puppy grooms.
This service is not acceptable or indeed, professional and we request an explanation from your selves please.
Regards
Glyn
Hi. Visited your Congleton store Friday 10/08/18. Ever so impressed again with staff looking after me. Particularly Nicky. Couldn’t be more helpful and very knowledgable about your products. Nicky saved me lots of time. Thank you very much Nicky.
Hi
I visited your shop in Dartford today where the staff are always helpful and polite. I have been buy my dogs food from that store ever since it opened. I very disappointed to find out today that you have stopped selling burns 7.5 kilo bags of dog food. I spoke to a member of staff who said you are only selling 25 kilos or the very small bags neither of these are suitable as I buy my dog food for the month. I walked out with out my dog food and will have to find another supplier. Please can I ask if you can reconsider your decision not to sell the medium size bags. This was within my budget and a suit size bag for my dog who is very sad.
Is this a private message?
A huge Thank You for making the Reward scheme exactly what it stands for. I have just received another money off voucher and I will be making use of this ASAP. My only comment, and I cannot believe I’m saying this, is that please don’t overdo it and plunge the business into trouble. I love you’re products and want you to stay right there. Your staff in Flint, especially the manager ( sorry don’t have his name) are/is amazing. 👍👍
Today i went to store in leeds a very poor customer service i was after a couple of medium anglefish
But find that the price had tripled from normal this price was normally for the large anglefish ask a member of staff didnt get there name could tell they was not interested one bit and couldn't tell me poor show went to a rival pet shop got what i wanted at a reasonable price lot lower.
Today I visited your Wakefield store to purchase some tropical fish, unfortunately the condition of the fish tanks with a poor cleanliness issue prevented me from wishing to purchase. Hopefully the next time I visit the issue will have been rectified, on this occassion I purchased from a different supplier.
Just want to express my thanks to Adrian in your Ballymena store. I had placed an online order which he phoned me about the next morning. He was extremely friendly and helpful and went out of his way to sort it out for me. Excellent customer service from Adrian.
Just a quick thank you to Donna at the Congleton store, who was very pleasant and helpful when I visited the store to find/buy floating duck food today. The Jollyes label 12.6kg bags are far more economical than other smaller branded packs of a similar product.
Have just visited your store in westcroft milton keynes and have just received the most fantastic service.I was looking for a harness for my dog I rang ahead to see if they had stock and spoke to Kevin not only did you have stock but Kevin took the time to explain how to use it correctly and even offered to fit it to my dog if the one I was buying didn't fit. To some dog owners having a harness fitted is a simple task but I have a reactive resuce dog who Kevin was willing to fit in a quiet area which is amazing. Kevin has earned a lifelong customer. amazing employee with excellent customer service skills
I visited your store in Enniskillen today and i have to say that Jasmine a supervisor who works there was a great help lifting a bag of dog food out to my car even after insisting i would manage it myself, She has a wonderful personality and made it a joy to shop in your store
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