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Mark

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  • How do I get an update on my click and collect order?

    I have not received any information regarding a recent Click and Collect order that I have placed?   For an update we kindly ask that you contact your local store

  • How to get an update on my click and collect order?

    I have not received any information regarding a recent Click and Collect order that I have placed?   For an update we kindly ask that you contact your local store

  • Why have my points reduced?

    The most common reason is that you have just qualified for a PetCLUB voucher which will reset your points.  You can check if you have a voucher by logging in to your online account on the Jollyes w...

  • How do I get Free Delivery

    We have updated our shipping costs to take into account the weight and cost of what you order. Charges will apply for each 15kg increment. For free delivery your order must be over £35.00 and under...

  • How do I sign-up to the scheme?

    You can sign up by registering online, or by visiting any Jollyes store. If you already have an online account there is no need to do anything, you will automatically receive points on all future p...

  • How Do I Get Free Delivery

    If you have not already joined our PetCLUB you can join via our website free of charge. Please ensure you are signed into our website prior to placing an order, to qualify for free delivery in most...

  • I am interested in working for you as a supplier.

    Firstly, thank you for your interest. please ring our Purchasing Department on 01992 703010 selecting option 2,2,1.

  • Looking for work experience?

    If you are looking for work experience we advise contacting your local Jollyes store for further details using the contact details provided below: https://www.jollyes.co.uk/locator Please note: To ...

  • How long does a refund take to process?

    We aim to provide your refund 7 days after we have received the returned product. Refunds are normally processed by your Card issuing bank within 3 – 5 working days of us raising the refund. If you...

  • What is the returns, exchange or refunds policy?

    You can return products up to 30 days after you have received your order. All store purchases would need to be returned to store. For more details on our returns policy, please visit our returns page.