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PetCLUB Queries

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  • How do I sign-up to the scheme?
  • Does it cost anything to join?
  • Do I need a PetCLUB card to take part in the scheme?
  • Where can I update my details?
  • Where can I track my points?
  • Do I earn points on products with savings?
  • Do I earn points on delivery charges for online orders?
  • Do I earn points if I use The Spa grooming service in your store?
  • Do I earn points if I use the Pet Clinic in your stores?
  • Do I need to be logged in online, to earn points?
  • How quickly will I see my points after I have made a purchase?
  • Do points expire?
  • Why have my points reduced?
  • My points are incorrect, who do I contact?
  • Where can I see if I have qualified for a PetCLUB voucher?
  • How long does a voucher last?
  • Why can’t I see the voucher in my account when I have just qualified for a voucher?
  • Do I need to use the voucher in the same store where I earned my points?
  • Can I use more than 1 voucher at the same time?
  • What happens if I don’t spend my entire PetCLUB voucher at once?
  • Where can I download the Jollyes PetCLUB App?
  • I have downloaded the PetCLUB App but it won't open.
  • How do I redeem a voucher using the Jollyes PetCLUB App?
  • Can I still use my Jollyes Reward Card?
  • Do my historic Reward Card purchases qualify for Jollyes PetCLUB points?
  • Can I still use my Jollyes Gold Card?
  • Can I still use my Jollyes Over 60s Card?
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